Our LEGAL INFORMATION
Here is where you’ll find all the terms and conditions that apply to the use of this website. Please read all sections very carefully, as they relate to the rules which you agree to when using our website.
UK Greetings respects your privacy and is committed to protecting your personal data.
This privacy notice sets out to how we look after your personal data whenever that information is provided to us. This includes when you request information from us, Contact us using the contact details at the end of this policy (or we contact you), buy products or services from us, use our websites www.ukgreetings.co.uk and http://www.myukgaccount.co.uk ("Websites") or apps, connect with us via social media, or link to or from our website(s)/apps. It also tells you about your privacy rights and how the law protects you. It has been updated to reflect the new and additional requirements of the General Data Protection Regulation ("GDPR").
This privacy notice is provided in a layered format so you can click through to the specific areas set out below, to find the information you want. Alternatively you can download a pdf version of the policy here.
12 CONTACT US
1 IMPORTANT INFORMATION AND WHO WE ARE
PURPOSE OF THIS PRIVACY NOTICE
This privacy notice provides information on how UK Greetings collects and processes your personal data in our dealings with you, including in providing goods and services to you, and including any data you may provide through the Websites.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
UK Greetings Limited ("UK Greetings", "we", "us") is the controller of your personal data and responsible for our Websites.
CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
This privacy notice was last updated on 25th May 2018. We will update this privacy notice from time to time, and will notify you of any significant changes.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Our Websites may include links to third-party websites, plug ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. For example, you can click on the links to go to Facebook, Twitter and LinkedIn. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. Some of the links may be to websites that are not based in the UK or EU. You should look at their privacy statement to find out how they protect your data.
2 THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier, date of birth.
- Contact Data includes billing address, home address, email address and telephone numbers.
- Financial Data where you or your business have or apply for a credit account with us, bank account details and information held by credit reference agencies.
- Transaction Data includes details about products and services you or your business have bought from us, and details about you/your business' trading history, including payments received, and when you have requested information or raised queries.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website/or any apps.
- Profile Data includes your username and password, products/services bought by you/your business, queries, feedback and survey responses.
- Usage Data includes information as to how you use our website.
- Marketing and Communications Data includes your preferences as to whether you are happy to receive marketing from us.
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
In the normal course, we will not collect or process special categories of personal data about you, for example health, or racial or ethnic origin. If we ever do, we will make sure that we have your consent or another lawful basis to process it.
3 HOW IS YOUR PERSONAL DATA COLLECTED?
We collect data from and about you in different ways, including through:
- Your direct dealings with us. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email, via this website, apps or on social media, or otherwise. This includes personal data you provide when you:
- subscribe to our newsletter and/or other publications;
- request a brochure or other promotional or marketing materials to be sent to you;
- register on our Websites;
- buy products and/or services via our Websites or other channels;
- enter a competition, or respond to a promotion or survey; or
- give us some feedback.
- Third parties. We may receive personal data about you from some third parties.
- Credit reference agencies such as Experian. When you or your business in which you are a partner or a director makes an application for a credit account with us, we will or may make searches about you with credit reference agencies. Searches are made against addresses provided, and so may also return information relating to other household members. The relevant agencies/organisations will keep a record of that search, and will share information from their records with us and with other business assessing applications for credit. We will record information as to your/your business' trading history with us, and share this information with credit reference agencies. Should it become necessary to review a credit account, a further check with credit reference agencies may be made, and a record kept by them of the search.
- Technical Data from analytics providers such as Google based outside the EU.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
- Debt collection and debtor tracing organisations, such as Credit Style Limited. Where your/your business' debts are unpaid, we may share your personal information with relevant debt collection and/or tracing agencies.
- Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register[s] based inside the EU.
4 HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data on more than one lawful ground depending on the specific purpose for which we are using your data.
When we refer to legitimate interests we mean the interest of our business in conducting and managing our business to enable us to give you the best service/product. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
We do not undertake automated decision making using your personal data.
Where you have agreed to receive marketing communications, we may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which goods, services and offers may be relevant for you.
We will only share your personal data for marketing purposes in accordance with your preferences/consent.
You can ask us to stop sending you marketing messages at any time by Contacting us at any time.
The table below explains the cookies we use and why.
CHANGE OF PURPOSE
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5 DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the categories of parties set out below for the purposes set out in the table in paragraph 4 above.
- Our parent company, American Greetings Corporation, for the provision of products or services for management reporting, and American Greetings Corporation and other companies in the American Greetings Group for the provision of IT and other infrastructure services;
- Credit card companies and other payment providers;
- Analytics and search engine providers that assist us in the improvement and optimisation of our services and website;
- Professional advisers, including lawyers, banks, auditors and insurers;
- HM Revenue and Customs, regulators and other authorities;
- Organisations involved in credit checking and dispute resolution.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or parts of them or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
Where these third parties are our processors, we require them to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party processors to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Some of the third parties mentioned above, for example many professional advisers and HM Revenue and Customs, are controllers who, like us, are subject to specific obligations under data protection law, and who will have their own privacy notices setting out how they deal with personal data.
6 INTERNATIONAL TRANSFERS
American Greetings Corporation and [some] members of the American Greetings Group are located in the USA. In addition, some of the external third parties we deal with are based outside the European Economic Area ("EEA") or process personal data outside the EEA, so their processing of your personal data will involve a transfer of data outside the EEA.
[Whenever we transfer your personal data out of the EEA, we look to ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- Transferring your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. [For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.]
- Where we transfer data to American Greetings Corporation or other members of the American Greetings Group, and when we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. [For further details, see European Commission: Model contracts for the transfer of personal data to third countries.]
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. [For further details, see European Commission: EU-US Privacy Shield.]
7 DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. Processors we appoint will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8 DATA RETENTION
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see [Request erasure] below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9 YOUR LEGAL RIGHTS
You have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. If we are not be able to comply with your request for erasure for specific legal reasons, we will tell you at the time of your request.
Object to processing of your personal data where we are relying on our legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following situations: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to enable us to deal with your request or to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or we have received a number of requests. In this case, we will notify you and keep you updated.
We may monitor and/or record:
(b) web, traffic and activities
These are to ensure that we carry out your instructions accurately and to improve our services, and to ensure security and prevent fraud.
Our Websites are targeted at businesses. We will not knowingly collect data about under 16s, and if you are under 16, please do not provide us with your personal information. We would ask parents please to ensure that their children under 16 do not provide us with personal information.
12 CONTACTING US
- By email at GDPR.Enquiry@ukgreetings.co.uk
- By post to: Data Protection, UK Greetings Limited, Mill Street East, Dewsbury, West Yorkshire, WF12 9AW
IMPORTANT – please read
This is the UK Greetings Website (the "Website"), which is operated by UK Greetings Limited (“UKG”). UKG’s head office is based at Mill Street East, Dewsbury, West Yorkshire WF12 9AW. Company Registration Number 3480710, VAT registration number 168966988. UKG is a member of the Greeting Card Association (GCA) and the British Print Industries Federation (BPIF).
HOW YOU SHOULD USE THIS WEBSITE
You must not, nor must you allow any other person to copy, publish, distribute, alter, add to, delete, remove or tamper with this Website or any part of it in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter this Website, other than in the course of viewing or using this Website in accordance with these Terms.
Your continued use of this Website will constitute acceptance of these Terms.
One of the purposes of this Website is to provide you with information about UKG, its various trading divisions. We have also included on the Website a selection of product ranges. This information is provided for your convenience only. By making these images available on our Website, we do not give any guarantee or undertaking that any particular stock will be available at any particular time and we reserve the right to withdraw any product ranges or change the sample products, which we show on our Website at any time and without notice.
Further, we reserve the right to alter, delete, adapt, take down or in any other way amend the whole or any part of this Website including any of the content contained on it at any time and without notice. These Terms may change from time to time and you should review this page on a regular basis. If you continue to use the Website after any such amendments have been made you will be deemed to accept those amendments. You may access these Terms at any time by accessing the link to them, which appears at the bottom of each page of this Website.
This Website is intended for use by and is directed solely at users in the UK and is aimed primarily at retailers who may stock our ranges from time to time, although the Website may be of wider interest for anyone wanting information about us or our products. All communications shall be in English. If you are not based in the UK, please refer to our International Web at www.ukginternational.co.uk.
Where any user is in breach of these Terms, we reserve the right, but shall not be required, to provide a warning to such user for failure to comply. Further, we have the right to ban any user from the Website at any time, whether or not any prior warning has been given.
At certain pages on our Website, for example where you wish to apply for a vacancy with us or to contact our Customer Services representatives, there is the possibility of you sending information to us by e-mail. Under no circumstances should any user of this Website make any submission in any way whatsoever which is defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which in our absolute discretion could cause offence. You must not use any abusive or aggressive language, swear, threaten, harass or abuse any other person, including other users.
You must not corrupt the Website, flood the Website with information so as to cause the Website not to function or use any features which may affect the function of the Website for example viruses, worms, logic bombs or similar. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information which is included on the Website.
All users must use their own identity when providing information to UKG via the Website.
All information, which you provide should be accurate and truthful. You acknowledge and agree that where you provide any information to UKG, it or any trading division within UKG’s group of companies may use such material, as it shall, in its absolute discretion, determine appropriate.
SUBMISSIONS OF WORK
In order to avoid misunderstandings, we have a procedure in place for the handling of creative submissions. Under our procedure, we will not review your submission unless you agree to these terms.
We have a uniform policy not to receive any disclosures or submissions in confidence.
No submission will be reviewed by the company on a confidential basis, or under a guarantee that the design, writing or idea shall be kept secret, or on condition that the company shall agree to terms of compensation before disclosure or submission of the design, writing or idea. If you agree that your disclosure of the materials is entirely voluntary on your part and that it will not create any obligation or confidential relationship of any type or kind, nor any guarantee of secrecy, we shall be glad to consider it.
Your submission will be reviewed on the basis that you will rely exclusively on your rights under the intellectual property laws (Copyright, Trademark and Patent Statutes). In the case of a patentable idea, it is suggested that you protect yourself by filing a patent application.
The company shall not be obligated to give reasons for its decision or to reveal its past or present activities related to the submitted materials or to the same or similar materials submitted by others.
If all of the foregoing is satisfactory to you, please tick the agree button before submitting your work. If you haven’t done so already, you may submit product samples and/or a description, along with anything else that you think might help us in evaluating your submission. As a condition of making an unsolicited submission, please understand that we will not return your materials.
If you choose to use the Website’s artwork submission function then any work you submit to us is at your own risk. UKG is not obliged to purchase the artwork from you and is not committed to using the artwork for any purpose. We will only contact you if we wish to discuss your submission. In the event that we agree to purchase your artwork you will be required to sign an agreement confirming your acceptance of the conditions of the transaction. You must not infringe the copyright or other intellectual property rights of any other person and further by submitting artwork to us, you warrant that you own or otherwise have the right to the artwork submitted.
All Website design, text, graphics, the selection and arrangement thereof, software compilations, underlying source code, software and images of our product range, together with all other material on this Website are subject to copyright and other proprietary rights which are either owned by UKG or used under licence from third parties.
To the extent that any material contained on this Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use. You acknowledge the intellectual proprietary rights in all content on the Website and under no circumstances whatsoever shall you in any way modify, publish, transmit, copy (in whole or in part), distribute or incorporate into any other website or other medium or material any images which appear on the Website whatsoever.
Amongst others, ”UKG”, “GHG Gibson Hanson Graphics”, " Carlton Cards", "Carlton Cards … Says It Best", the rose device, “Hanson White”, “Special Editions”, “Elliot & Buttons”, "Bubblegum", “Giggles”, “Bridges” and “Just My Style” are registered trade marks of American Greetings Corporation of One American Road, Cleveland, Ohio 44144, USA. Amongst others, “Boofle”, “Lots of Woof”, “Tedmund-Ted”, “Watermark” and “Jolie Papier” are registered trademarks of UK Greetings Limited of Mill Street East, Dewsbury, WF12 9AW.
Under no circumstances shall the use of this Website grant to any user any interest in any intellectual property rights (including copyright, know-how or trade marks whether registered or not) of UKG or any trading division of the UKG or the American Greetings Corporation group of companies, or any third party whatsoever.
No rights whatsoever are granted to use or reproduce any trade marks or logos, which appear on this Website except with the express written consent of UKG or American Greetings Corporation.
This Website contains links to other websites that may be of interest including www.myukgaccount.co.uk, www.corporate.americangreetings.com, www.card-connection.co.uk, www.Boofle.co.uk, www.Tedmund-Ted.co.uk and www.bluemountain.com. Some of the links available on this site may be to websites which are not based in the UK. Similarly, where appropriate, e-mail communications may provide links to third party websites. All links are provided for your information and convenience only and your use of any such websites shall be subject to any terms and conditions pertaining to them. UKG does not make any representation or give any warranty about the links, which are provided to third party sites.
Those third parties may offer for sale generally or directly offer to you, products or services and any purchase of such products or services shall be directly between you and the third party. In no way shall UKG be liable for any such products or services and we do not make any representations or give any warranties or recommendations in respect of such products or services.
If you wish to provide a linked Internet website to the UKG you must seek the prior written approval of UKG. You may not recommend any other website nor post any advertisement for or recommend on the website any product or service without the prior written approval of UKG.
LIMITATION OF LIABILITY AND DISCLAIMER
This Website is provided on an "as is" basis which means that you must use the Website exactly as it is provided to you. To the fullest extent permitted by law UKG makes no and expressly excludes all representations (except for fraudulent misrepresentation) and warranties of any kind with respect to this Website and its contents. We do not represent or warrant that the information accessible via this Website is accurate, complete or current nor that this Website will meet particular requirements, be available, accessible, uninterrupted, timely, and secure or operate without error or that it will be free from viruses or other harmful elements.
The product images, which are shown on the Website are for your convenience only and represent only a part of the full range of products, which are available from UKG or its group companies. Please note that exact products may vary (for example, there could be slight colour variance between batches).
TO THE FULLEST EXTENT PERMITTED AT LAW, NEITHER UKG NOR ANY EMPLOYEE OR REPRESENTATIVE INVOLVED IN THE WEBSITE WILL BE LIABLE WHETHER IN CONTRACT, TORT, STATUTE OR OTHERWISE HOWSOEVER ARISING FOR ANY DAMAGES, LOSSES, COSTS, CLAIMS, LIABILITIES OR EXPENSES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS WEBSITE INCLUDING ANY PRODUCT PURCHASE BY YOU ARISING AS A RESULT OF YOU VIEWING MATERIAL ON THIS SITE.
THIS EXCLUSION AND LIMITATION OF LIABILITY SHALL APPLY TO ALL DAMAGES, LOSSES, COSTS, CLAIMS, LIABILITIES AND EXPENSES OF ANY KIND WHETHER DIRECT OR INDIRECT OR CONSEQUENTIAL, INCLUDING WITHOUT LIMITATION LEGAL COSTS OR EXPENSES, DIRECT LOSS OF PROFIT, DIRECT LOSS OF ANTICIPATED SAVINGS, INDIRECT LOSS OF PROFIT, INDIRECT LOSS OF ANTICIPATED SAVINGS, LOSS OF REVENUE, LOSS OF USE OF MONEY, LOSS OF OPPORTUNITY OR LOSS OF OR DAMAGE TO PROPERTY AND/OR ANY WASTED EXPENDITURE OR THIRD PARTY CLAIMS. FOR THE AVOIDANCE OF DOUBT THE LOSSES AS LISTED IN THIS CLAUSE ARE INTENDED TO BE DISTINCT AND SEVERABLE. NOTHING CONTAINED IN THIS CLAUSE SHALL AFFECT YOUR STATUTORY RIGHTS.
UNDER NO CIRCUMSTANCES SHALL THE LIABILITY OF UK GREETINGS FOR ALL CLAIMS MADE BY ANY PERSON IN RELATION TO THE USE OF THIS SITE EXCEED A SUM EQUAL TO THE COSTS PAID OR PAYABLE BY THAT PERSON DIRECTLY TO UKG (IF ANY) IN CONNECTION WITH THE USE OF THIS WEBSITE HOWEVER THAT CLAIM ARISES INCLUDING (WITHOUT LIMITATION) NEGLIGENT ERROR OR OMISSION, BREACH OF CONTRACT, TORT, MISREPRESENTATION (EXCLUDING FRAUDULENT MISREPRESENTATION) OR BREACH OF STATUTORY DUTY WHETHER IN RESPECT OF ONE INCIDENT OR A SERIES OF INCIDENTS.
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by its negligence or for fraudulent misrepresentation.