A delivery update regarding Father's Day
We have previously communicated that Father’s Day stock has been manufactured and we are able to supply product for the season should there be an opportunity for our retail partners to sell it.
For Independent retailers that are open (Convenience stores, Newsagents, Post offices etc), stock has already been despatched and those customers should now be in receipt. If you’re currently trading and haven’t yet received your Father’s Day stock from UKG, please contact our Customer Care team by emailing firstname.lastname@example.org as they will be more than happy to help you.
For card shops and our other retailer partners that remain closed, we have some concerns that shipping stock may now lead to significant waste if deliveries are rejected or there isn’t sufficient opportunity to trade the season. While I’m aware that many retailers plan to open at the beginning of June, we are not yet certain that this is going to be possible and await government confirmation.
We have therefore taken the difficult decision to cancel any further despatch of existing orders. Instead, retailers can order stock from us once they have confirmation of when they will be trading again. To this end, we are creating two balanced plans (2ft & 4ft) that will be pre-packed and held in our warehouse ready for our customers to purchase. These will be available for retailers to call-off via our web shop facility, as soon as the government have confirmed when ‘non essential retail’ can open.
Please note that any returns resulting from an order of one of these plans will be subject to a 15% admin charge. In addition, the final date that an order for Father’s Day stock can be placed with UKG is Wednesday 10th June.
While this situation is far from ideal, we’d like to take the opportunity to reassure our customers that we’re making every effort to ensure Father’s Day product is available should there be an opportunity to trade.
If you have any queries or require any further assistance, please don’t hesitate to contact our Customer Care team by emailing email@example.com